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With the number of SEZs, Industrial Parks, Townships increasing, it is becoming critical for developers to differentiate themselves by offering facilities that would differentiate them from the other developers.

One of such facilities is offering Voice, Data and Media as a Utility – “Digital Utility”

The “Digital Utility” if done right can offer the following

From Implementation and Operations Perspective
  • Reduce Technology Implementation Costs
  • Reduce Technology Maintenance & Support Costs
  • Provide stable Operating Technology
  • Eliminate Vendor centric technology and standalone technologies
From Business Perspective
  • Increase Marketability
  • Generate Additional Revenue
  • Improve Customer Service

Digital Utility Blueprint –covering the framework for the Digital Utility and the conceptual level planning including differentiators like “Intelligent Building Systems” and “Smart Homes”.
  • Draw out the work flow diagram for the Regulatory and Municipal Services
  • Identify the services that can be offered categorizing them as
    • Must Have (Essential & Mandatory Services)
    • Good to have (Utilities, Industrial, Commercial Services and Billing solution)
    • Nice to have (Value Added Services)
  • Solutions for Integrating these services
  • The benefits that would accrue by deploying technology
  • The cost benefit analysis of deploying technology
  • The savings that can be expected by integrating the various standalone technologies
  • The increase in Development Cost in terms of rate per sq. ft. for each category of services
  • Total Cost of Implementing the Digital Utility Infrastructure
  • Possible Business Models for implementing the Digital Utility


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Sheila E. Britto
Mobile : +91 99014 55500
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